Last updated: October 2026
Square Recovery respects your privacy and is committed to handling your personal information responsibly and securely.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, make a booking, purchase a gift card, join a membership, contact us, apply to work with us, or use our services.
1. Information we may collect
Depending on how you interact with Square Recovery, we may collect information such as:
- your name, phone number and email address;
- booking and appointment information;
- membership details;
- payment and transaction information;
- gift card purchase and redemption information;
- information you provide when contacting us;
- health or treatment-related information that may be reasonably required to provide therapeutic massage or other relevant services;
- employment application information, including resumes and information voluntarily provided by job applicants; and
- technical information relating to your use of our website, such as device, browser, website traffic and interaction data.
2. How we use your information
We may use your personal information to:
- manage bookings, appointments and memberships;
- provide our services;
- process payments and gift card transactions;
- communicate with you about bookings, memberships or enquiries;
- maintain appropriate treatment and business records;
- assess employment applications and contact applicants about employment opportunities;
- improve our services and website;
- understand website usage and performance;
- send service-related or promotional communications where permitted; and
- meet our legal and regulatory obligations.
3. Health information
Where relevant to the services you receive, particularly therapeutic massage, we may collect health information that you choose to provide or that is reasonably necessary for us to provide the service safely and appropriately.
We take reasonable steps to protect the confidentiality of this information and only use or disclose it where appropriate for providing our services or where otherwise required or permitted by law.
4. Bookings, memberships and third-party services
Square Recovery may use third-party service providers to operate parts of our business, including online bookings, memberships, gift cards, payment processing, website hosting, analytics and communications.
When you use these services, your information may also be collected or processed by the relevant third-party provider in accordance with its own privacy policy and terms.
Our current online booking, membership and gift card services may be provided through BookRelax.
5. Payments
Payments may be processed by third-party payment providers. Square Recovery does not necessarily receive or store your complete payment card details.
Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.
6. Website analytics and cookies
Our website may use cookies and analytics technologies to understand how visitors use the website, measure website performance and improve the user experience.
These technologies may collect information such as pages visited, approximate location, device type, browser and interactions with the website.
Users can control or disable cookies through their browser settings, although some website functionality may be affected.
7. Disclosure of personal information
We may disclose personal information to service providers where reasonably necessary to operate our business, including providers involved in bookings, payments, IT, website hosting, communications, professional advice or business administration.
We do not sell personal information.
We may also disclose information where required or authorised by law.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or through third-party systems used in the operation of our business.
9. Access and correction
Customers may contact us if they would like to request access to personal information we hold about them or ask us to correct information that they believe is inaccurate or out of date.
In some circumstances, access may be limited where permitted by law.
10. Marketing communications
Where permitted, we may send information about Square Recovery services, memberships, offers or updates.
Recipients can opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.
11. External links
Our website may contain links to third-party websites or services. Square Recovery is not responsible for the privacy practices or content of those external websites.
We encourage users to review the privacy policies of third-party services they use.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on our website with the date of the latest update.
13. Contact us
If you have a question, request or concern regarding your privacy or the way we handle your personal information, please contact us through our Contact page.
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